"It is impossible for ideas to compete in the marketplace if no forum for
  their presentation is provided or available."           Thomas Mann, 1896

Improving Client Loyalty and Retention
Sponsored by: Software AG, Inc.

The Business Forum recently organized a
Forum Luncheon discussion with Software
AG in the Saint Francis Suite at the Saint
Francis Hotel, in San Francisco, California.

Those responding to our invitation included:

Chief Information Officer - Alameda County Information Technology Department * Director of Human Resources - Bay Area Rapid Transit District * Human Resources Director - California Rural Legal Assistance Inc. * Director of Human Resources - City of Oakland Fire Department * Senior Vice President - CSE Insurance Group * Senior Staff Counsel - California Department of Insurance * Director HR Data Management - Del Monte Foods Corporation * Customer Service Manager - City & County of San Francisco * Accounting Systems Supervisor - East Bay Municipal Utility District * Special Projects Associate - Fremont Group * Legal Counsel - Fremont Group * Project Manager - Fremont Group Marketing Director - Gensler Associates * Director - IT United/UniCorp * Oakland Vice President International Federation of Professional & Technical Engineers * Chief Financial Officer - Morrison & Foerster LLP * Vice President, Human Resources - Pacific Exchange * Captain - San Francisco Police Department * Publishing Systems Manager - San Francisco Newspaper Agency * Director Information Systems - San Francisco Chronicle * Vice President Security Project Manager - Wells Fargo Bank Project Manager Operations Planning - Wells Fargo Bank * Special Agent - Wells Fargo Bank

For the benefit of those of our members and supporters who could not
attend the meeting we present the following white paper, with contacts