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"It
is impossible for ideas to compete in the marketplace if no forum for Turning Data into Smart
Decisions
Those responding to our invitation included: Director,
Human Resources - APL
Limited * Director
of HRIS � APL
Limited * Director
of Human Resources - The
Asia Foundation * Human
Resources Director - California
Rural Legal Assistance Inc. Compensation
& Benefits Analyst - Del
Monte Foods Corporation * Director,
Human Resources & Administration - Fujitsu
Software Corporation * Human
Resource Manager � Gensler
Associates Director
of Human Resources - Anshen
+ Allen, Architects * Human
Resources Assistant - Anshen
+ Allen, Architects * Human
Resources Director - Gensler
Associates * Human
Resources Manager MBH
Architects - Associate
Executive Director Human Resources - YMCA
of San Francisco * Vice
President, Human Resources - HOK
Architects * Human
Resources Manager - Bay
Area Legal Aid
For the benefit of those of our
members and supporters who could not HRWeb Contributed by Microsoft Corporation A
Case Study Published in June 2002 HRWeb is an integrated suite of three portal products that provide human resources (HR) information to Microsoft employees. These secure, audience‑based portals provide one-click access to pertinent HR information, transactional tools, and personalized employee data in a single, integrated user interface. HRWeb increases employee productivity and maximizes the effectiveness of the HR organization. Situation
In the past decade, Microsoft
has grown from approximately 10,000 employees to over 50,000, making efficient
HR service delivery a bigger and more important challenge. Microsoft Corporation views its employees as its greatest asset. The
company has always prided itself on hiring smart, highly productive people who
are focused on developing innovative products, programs, and services. To
ensure ongoing employee satisfaction and enthusiasm, Microsoft provides an
impressive benefits package, including such perks as stock option grants, an
employee discount stock-purchasing program, comprehensive healthcare, and an
employer matching 401(k) retirement-savings program. Providing
employees with real-time access to both policy and personal data for each of
these programs is a mission critical service.
Solution
To address this challenge,
Microsoft looked to its own software and technology to develop a set of
cutting edge self-service transactional tools. Manual processes like benefits
enrollment, payroll, and performance evaluations were automated, reducing time
required to administer HR programs. In 1995 version one of HRWeb was created
as a loose framework for individual HR services, tools, and Web sites.
In keeping with the HRWeb
philosophy of providing an environment that allows employees to �get in, get
out, and get back to work�, five personalized data pages were created with
the most frequently requested information: My
Benefits, My Finances, My Performance, My Personal Information, and My Time
Off.
Data pages are the most
popular feature on HRWeb. For example, the My Finances data page receives an
average of 16,000 visits per month. Life Events Wizards were developed to
guide employees step-by-step through complex processes such as having or
adopting a baby, getting married, or joining the company. These types of
life changes usually have an impact to benefit plans, time away from work,
or the employee�s personal information. Wizards are specific to each
employee and can be saved or modified as the employee completes or skips
each step. The New Employee Wizard guides employees through orientation
tasks. It receives approximately 1,200 visits per month. Today, when
managers access HRWeb, they are presented with an additional tab that opens
the Manager Portal. HRWeb�s security only displays the tab when the user
is recognized as a manager. The personalized data pages that present
employee data for the manager�s team only include My
Employee Time Reporting, My
Employees� Performance, My Poll
Results, and My Open Headcount.
An example of the benefits of the Manager Portal is the My
Poll Results data page. Each year Microsoft conducts an anonymous
employee survey to gauge employee satisfaction and overall organizational
health. Prior to the development of Manager Portal, poll results were
disseminated to managers manually via individual e-mails or paper reports.
Because of the labor involved and the sensitivity of the information, it was
difficult to reach many managers. The introduction of the My
Poll Results page allows managers to view survey data immediately and
securely, after poll results are compiled. Results are displayed for the
entire organization, including company and peer comparison data. Benefits The success of HRWeb can be measured in two ways�user satisfaction and employee productivity gains. An independent survey of Microsoft employees in 2001 found that 92 percent go to HRWeb first for HR information, and 78 percent use the Microsoft intranet more than any other resource for HR information. Each month, HRWeb reaches nearly 100 percent of employees worldwide, has between 200,000 and 500,000 visits, and handles peaks of over 2 million pages viewed. Employees are able to find what they need and get back to work easily. The average visit to HRWeb lasts only 5 minutes. If, on average, HRWeb saves every Microsoft employee just one hour per year in face-to-face meetings or searching for information, Microsoft saves up to 3 million dollars in productivity. In addition, this type of efficient and cost effective service delivery allows HR professionals to focus on more strategic, client-centered activities. Contact Michelle C. Wing 415-072-6454 For
more information about Microsoft products or services, call the Microsoft
Sales Information Center at (800) 426-9400. In Canada, call the Microsoft
Canada information Centre at (800) 563-9048. Outside the 50 United States
and Canada, please contact your local Microsoft subsidiary. To access
information via the World Wide Web, go to: http://www.microsoft.com/technet/itshowcase � 2002 Microsoft
Corporation. All rights reserved. Visit the Authors Web SiteSearch Our Site Search the ENTIRE Business
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